Returns or Exchanges

Thank you for choosing beachgearvault.com. We want every customer to be satisfied with their purchase. If you encounter any issues with the items you received, please contact us in accordance with the refund policy below, and we will do our best to assist you.

1. Return Period

Customers may submit a return or refund request within 30 days of receiving the item.

Requests submitted after the 30-day period may not be approved.

2. Conditions for Refund Requests

Items must meet the following conditions:

The item remains unused;
The item retains its original packaging and all accessories;
The item shows no issues caused by human use, damage, or improper handling;
Order information is provided so we can verify the purchase record.

If there are quality issues, you received the wrong item, or the item was damaged during shipping, please contact us promptly, and we will assist you based on the specific circumstances.

3. Refund Process

To request a refund, please contact us via:

Email: support@beachgearvault.com

Please provide the following information:

Order number;
Details of the purchased item;
Reason for the refund request;
Photos of the item, if necessary.

Upon receiving your request, we will review it and process the refund once eligibility is confirmed.

4. Refund Processing Time

Once a refund request is approved, the refund is typically processed within 3 business days.

The actual time it takes for funds to reach your account may vary depending on your payment method, bank, or payment processor.

5. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders may not be cancellable once they have entered the processing or shipping stage. In such cases, you may apply for a return in accordance with this refund policy.

6. Situations Not Eligible for Refund

Refunds may not be provided in the following situations:

The 30-day return period has expired;
The item is damaged due to improper personal use;
The item is missing original packaging, accessories, or relevant information;
Signs of use or damage not caused by product quality issues.

7. Contact Us

If you have any questions regarding our refund policy or post-sales support, please contact us:

Company Name: Ocean Breeze LLC
Website Name: beachgearvault.com
Address: 1639 Murfreesboro Rd # 2, Lebanon, TN 37090, United States

Email: support@beachgearvault.com
Phone: 629-526-1217

Thank you for choosing beachgearvault.com; we are committed to ensuring your satisfaction.